Cookie Policy
Last updated: March 2026
1. What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better experience by remembering your preferences and understanding how you use our Platform.
2. Types of Cookies We Use
- Strictly necessary cookies — required for the Platform to function (e.g., authentication, security). These cannot be disabled.
- Functional cookies — remember your preferences such as language, currency, and display settings.
- Analytics cookies — help us understand how visitors interact with the Platform, which pages are most popular, and how users navigate. Data is aggregated and anonymised.
- Marketing cookies — used to deliver relevant content and measure campaign effectiveness. We do not currently use third-party advertising cookies.
3. Specific Cookies Used
| Cookie | Purpose | Duration |
|---|---|---|
| sb-access-token | Authentication session | Session |
| sb-refresh-token | Session renewal | 7 days |
| _ea_prefs | User preferences (currency, theme) | 12 months |
| _ea_analytics | Anonymous usage analytics | 24 months |
4. Data Collected via Cookies
Cookies may collect the following data:
- Pages visited and navigation patterns
- Time spent on pages and interaction events
- Browser type, device type, and screen resolution
- Referring website or campaign source
- Anonymised IP address and approximate location
This data is processed in accordance with the Kenya Data Protection Act, 2019. No cookie data is used to personally identify you without your explicit consent.
5. Third-Party Cookies
We may use services from third-party providers that set their own cookies. These include analytics and performance monitoring tools. All third-party processors are contractually bound to protect your data in compliance with Kenyan data protection standards.
6. Data Retention
Cookie data is retained only as long as necessary for its purpose. Session cookies are deleted when you close your browser. Persistent cookies are automatically deleted after their stated duration or when you manually clear them.
7. Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block all or specific cookies
- Set preferences for certain websites
- Receive notifications when a cookie is set
Disabling strictly necessary cookies may prevent you from using certain features of the Platform, such as logging in or saving itineraries.
8. Your Rights
Under the Data Protection Act, 2019, you have the right to:
- Be informed about what cookies we use and why
- Withdraw consent for non-essential cookies at any time
- Request deletion of data collected via cookies
- Lodge a complaint with the Office of the Data Protection Commissioner
9. Complaint Procedures
If you have concerns about how we use cookies or handle your data:
- Contact us at privacy@eastafrica.guide
- If unresolved within 30 days, lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
Office of the Data Protection Commissioner
P.O. Box 2440-00202, Nairobi, Kenya
Website: www.odpc.go.ke
10. Governing Law
This Cookie Policy is governed by the laws of the Republic of Kenya, including the Data Protection Act, 2019. Your use of cookies on this Platform is subject to Kenyan data protection regulations.
11. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact
For questions about our cookie policy, contact us at privacy@eastafrica.guide.