Last updated: 27 March 2026 · Version 1.0

Privacy Policy

1. Introduction

This Privacy Policy explains how Travel and Guide International ("we", "us") collects, uses, stores, and protects personal data through the EastAfrica.Guide platform, in compliance with the Kenya Data Protection Act 2019.

2. Data We Collect

2.1 Information You Provide

Name, email address, phone number
Profile information (for Experts: bio, expertise, location, languages)
Booking and transaction details
Communications with us or other users

2.2 Automatically Collected Data

IP address, browser type, device information
Usage data (pages visited, time on site, interactions)
Cookies and similar tracking technologies

3. How We Use Your Data

To provide and improve Platform services
To process bookings and payments
To verify Expert identities and credentials
To communicate with you about your account, bookings, or policy changes
To comply with legal obligations
To maintain legal audit records of agreement acceptance

4. Legal Basis for Processing

We process your data based on: (a) your consent, (b) contractual necessity, (c) legitimate business interests, and (d) legal compliance under the Kenya Data Protection Act 2019.

5. Data Sharing

We do not sell your personal data. We may share data with:

Payment processors (to complete transactions)
Experts (booking-related information only)
Legal authorities (when required by law)
Service providers who assist our operations (under strict data processing agreements)

6. Data Retention

We retain personal data for as long as necessary to provide services and fulfil legal obligations. Statutory records are retained for a minimum of 7 years as required by Kenyan law. Agreement acceptance records are retained indefinitely for legal audit purposes.

7. Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

Access your personal data
Rectify inaccurate data
Erase your data (subject to legal retention requirements)
Data portability — receive your data in a structured, machine-readable format
Object to processing based on legitimate interests
Withdraw consent at any time

8. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data.

9. International Transfers

If your data is transferred outside Kenya, we ensure adequate protection through appropriate safeguards as required by the Kenya Data Protection Act 2019.

10. Cookies

We use cookies to enhance your experience. For details, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or Platform notification.

12. Contact

For data protection queries, contact our Data Protection Officer at privacy@eastafrica.guide.

13. Dispute Resolution

Disputes relating to data protection shall be resolved through mediation under the Nairobi Centre for International Arbitration (NCIA) before proceeding to Kenyan courts.