East Africa Guide™

    Terms of Service

    Last updated: March 2026

    1. Acceptance of Terms

    By accessing and using East Africa Guide™ ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you must discontinue use of the Platform immediately.

    2. Eligibility

    You must be at least 18 years of age and capable of entering into a legally binding agreement under the laws of Kenya to use this Platform. By using our services, you represent and warrant that you meet these requirements.

    3. Use of Service

    You may use our Platform to explore destinations, build itineraries, and connect with operators across East Africa. You agree to:

    • Provide accurate and complete information when creating an account
    • Use the Platform only for lawful purposes
    • Not engage in any activity that disrupts or interferes with the Platform
    • Not attempt to gain unauthorised access to any systems or data
    • Not reproduce, distribute, or exploit Platform content without permission

    4. User Accounts

    You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use at security@eastafrica.guide.

    5. User Content

    By submitting content (reviews, itineraries, images) to the Platform, you grant East Africa Guide™ a non-exclusive, royalty-free, worldwide licence to use, display, and distribute such content in connection with our services. You retain ownership of your content and may request its removal at any time.

    6. Third-Party Services

    The Platform may connect you with third-party tour operators and service providers. East Africa Guide™ acts as an intermediary and is not responsible for the quality, safety, or legality of third-party services. Any contract for services is directly between you and the operator.

    7. Intellectual Property

    All content, design, logos, and software on the Platform are the property of East Africa Guide™ or its licensors and are protected under Kenyan intellectual property laws, including the Copyright Act (Cap 130) and the Trade Marks Act (Cap 506). Unauthorised use is strictly prohibited.

    8. Limitation of Liability

    To the maximum extent permitted by Kenyan law:

    • The Platform is provided "as is" without warranties of any kind
    • We are not liable for indirect, incidental, or consequential damages arising from your use of the Platform
    • Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim
    • We are not liable for losses resulting from force majeure events

    9. Indemnification

    You agree to indemnify and hold harmless East Africa Guide™, its officers, directors, and employees from any claims, damages, or expenses arising from your breach of these Terms or your use of the Platform.

    10. Termination

    We may suspend or terminate your access to the Platform at our discretion if you violate these Terms. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, liability, and governing law) shall continue in effect.

    11. Dispute Resolution

    In the event of a dispute arising from these Terms:

    1. The parties shall first attempt to resolve the matter through good-faith negotiation within 30 days
    2. If unresolved, the dispute shall be referred to mediation under the Nairobi Centre for International Arbitration (NCIA) rules
    3. If mediation fails, either party may pursue resolution through the courts of Kenya

    12. Governing Law

    These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved under the exclusive jurisdiction of the courts of Kenya.

    13. Changes to Terms

    We reserve the right to update these Terms at any time. Material changes will be communicated via email or a notice on the Platform at least 14 days before they take effect. Continued use after changes constitutes acceptance.

    14. Contact

    For questions about these terms, contact us at legal@eastafrica.guide.